In an era dominated by digital disruption and algorithmic decision-making, Yee Yun Lim, Founder and CEO of Aye, led a powerful and thought-provoking roundtable at Money20/20 Asia titled “Human-AI Symbiosis in Finance: The High-Stakes Battle for Innovation and the Human Touch in Asia.” Held on April 22, 2025, the session united senior voices from Hattha Bank, YTL (Ryt Bank), and Standard Chartered in a timely conversation about a challenge facing every financial institution:
How do we scale AI in finance without sacrificing empathy, trust, and the nuances of human connection?
The session struck a deep chord with both corporate leaders and technologists. Attended by executives from regional powerhouses, participants emphasized that innovation in financial services must go beyond efficiency—toward emotional intelligence, ethical design, and inclusive technology.
Yee Yun Lim articulated Aye’s vision with clarity and conviction: that AI should not replace human touch, but amplify it. This human-first approach is embedded in Aye’s flagship solution, AyeFace, which fuses facial recognition payment with CRM functionality—allowing merchants to deliver hyper-personalized, emotionally resonant customer experiences while optimizing loyalty and transaction flows.
As the industry stands at the crossroads of automation and empathy, the message from this session was clear: AI in finance must be human-aware, not human-absent.
With the spotlight firmly on Southeast Asia’s fintech evolution, Aye continues to lead with bold ideas and human-centered innovation.