General
What is AyeFace?+
AyeFace is a universal AI-powered checkout and loyalty platform. It enables merchants to accept all payment methods and automate loyalty programs via facial recognition — turning every checkout into a revenue intelligence opportunity.
Is there really a free plan?+
Yes — our Free plan includes universal checkout, all payment methods, and automatic loyalty profile creation at no cost. No credit card required.
Do I need special hardware?+
No. AyeFace works with any device that has a camera — tablets, phones, existing POS terminals, or self-checkout kiosks. No proprietary hardware purchase required.
Which countries are supported?+
AyeFace operates across Southeast Asia with a primary focus on Malaysia, Singapore, Thailand, Indonesia, and the Philippines. Cross-border payment capabilities are expanding to include China via TenPay (coming soon).
Payments & Integrations
What payment methods are supported?+
We support VISA, Mastercard, DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, and many more across APAC. Our universal terminal accepts all major QR-based and card-based methods.
Can AyeFace integrate with my existing POS?+
Yes. AyeFace integrates with virtually any POS system via API. It can also operate as a standalone terminal without any POS, transforming any camera-equipped device into a smart checkout point.
How does the SEA to China cross-border payment work?+
Our upcoming cross-border feature allows customers from Southeast Asia to use their existing QR codes or cards at merchants in China via TenPay — one biometric confirmation, no manual currency conversion or extra apps. Available soon.
Privacy & Security
How is biometric data handled?+
Biometric enrollment is strictly opt-in. Facial templates are encrypted and processed in a privacy-preserving manner — raw images are never stored. We comply with GDPR (EU), PDPA (Malaysia & Singapore), DPA (Philippines), PDPA (Thailand), PDPD (Vietnam), UU PDP (Indonesia), and PDPO (Brunei) — consent-first biometric enrolment in every jurisdiction we operate.
Is AyeFace GDPR and PDPA compliant?+
Yes. AyeFace is compliant with GDPR (EU), PDPA (Malaysia & Singapore), DPA (Philippines), PDPA (Thailand), PDPD (Vietnam), UU PDP (Indonesia), and PDPO (Brunei) — with consent-first biometric enrolment across every jurisdiction. See our
Privacy Policy and
Security & Compliance pages for full details.
Does AyeFace track me across merchants? Can I opt out?+
Cross-merchant features — like pooled loyalty and personalised deals — are opt-in. You can switch off cross-merchant personalisation at any time and still use AyeFace for checkout and payments. AyeFace never sells or shares your behavioural or transaction data for advertising; it's used only to run the features you've turned on. Individual merchants never see each other's customer data, and you can delete your data — including behavioural history, not just your face template — anytime from the user portal.
Can customers opt out of facial recognition?+
Absolutely. Facial recognition is always opt-in. Customers can pay using traditional methods at any time and can request deletion of their biometric data from the AyeFace User app or by contacting support.