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AyeFace Merchant
Terms and Conditions

In these AyeFace Merchant Terms and Conditions (“Terms”), references to “You”, “Your”, and “Yours” refer to the merchant who is utilising the AyeFace service and has an account with Us. References to “We”, “Our”, “Ours”, and “Us” refer to Aye Solutions Sdn. Bhd., the company providing the AyeFace services to You.

These Terms govern Your access to and use of the AyeFace platform, including facial recognition functionality, CRM features, and AI-driven personalisation tools. By using AyeFace, You agree to be bound by these Terms. Your use of AyeFace may involve the collection and processing of personal data, including biometric identifiers and other sensitive data of Your Customers. You agree to comply with all applicable data protection laws (including the Malaysian PDPA, Singapore PDPA, and GDPR where applicable), and to ensure that any necessary notices and consents are obtained from Your Customers before their personal data is processed through AyeFace.

Definitions

“AyeFace” means the software-based biometric payment solution developed and provided by Aye Solutions Sdn. Bhd., comprising facial recognition functionality, customer and merchant onboarding flow, artificial intelligence (AI) Customer Relationship Management (CRM) integration, and transaction processing interfaces. This includes mobile applications, APIs, merchant integrations, and any associated features or updates.

“AyeFace Virtual Terminal Account”  means the account registered by You to operate the AyeFace application installed on the Device, through which Customers may place orders, make payments, and interact with AI features.

“Confidential Data” means business information relating to the performance and operations of Your store(s), including sales data, store metrics, and other non-personal business information.

“Customer Personal Data” means any information relating to an identified or identifiable individual who interacts with You via AyeFace, including but not limited to biometric identifiers, transaction data, and contact details. Customer Personal Data shall be collected, processed, and protected in accordance with applicable data protection laws.

“Customer” means the end customer or user who interacts with You and Your store through the AyeFace Virtual Terminal. This includes individuals who contribute to Your sales, leads, or engagement by placing orders, making payments, or otherwise interacting with AyeFace-powered services, and including their associated Customer Personal Data, which may be collected, processed, and stored through AyeFace in accordance with applicable laws.

“Device” means the tablet, kiosk, or other applicable equipment on which the AyeFace Virtual Terminal is installed.

“Merchant Portal” means the account and platform provided to You under an active Basic or Pro subscription plan, through which You can access and manage data related to Your store(s). This includes the integrated Customer Relationship Management (CRM) suite, comprising tools such as CRM and loyalty automation, sales analytics, and AI agents. The Merchant Portal is not available under the Free plan.

“Subscription Tier” refers to the level of plan selected by You (Free, Basic, or Pro ) which determines the features and tools made available to You through AyeFace services. Each tier may have different entitlements, limits, or access levels as communicated in Our documentation and pricing materials.

“Virtual Terminal” means the software interface of the AyeFace application installed on the Device, which enables Customers to interact with facial recognition features, place orders, make payments, and interact with the AI components as part of AyeFace services.

Last Updated: 19 September 2025