Use Case · Charities

Giving at checkout, settled straight to your charity

For registered charities and non-profits: round-up donations at checkout, inside payments your donors already make. One checkout, two transactions, and clean, separate accounting.

Paid to your own accountFree for your partner merchants on every plan
Donation
FA

Would you like to donate to Food Aid Foundation?

Every dollar goes to the charity.

+$0.40Round up
$2Donate
$5Donate
OtherAny amount

The store does not receive this donation.

Total$70.00
Donate $0.40 and pay
No, thanks
Donation sentSettles to Food Aid Foundation

The prompt at checkout, with round-up preselected.

The idea

Small asks, right at checkout

No new steps for donors

One tap to give, one tap to decline. No forms, no app and no separate donation page.

Loose change, not a big ask

Round-up keeps the ask small: $69.60 becomes $70.00. Small enough to say yes, visit after visit.

Merchants lend you their footfall

A partner's customers become your donors, in store and online. Merchants do not handle the money: each donation settles to you.

A modelled example
One merchant · 28 stores · two months of trading
9,629
donations, each settled to your account
  • 28 stores, about 40 orders per store a day
  • About 1 in 7 customers say yes at the prompt
  • Mostly round-ups, so each gift is loose change

A modelled scenario, not a live partner figure. Donation orders belong to you: your reports and your settlement, not the merchant's.

How the money moves

One tap at checkout. The money goes two ways.

Your donor

Taps pay once. $70.00 on one card, as two itemised charges with a separate donation reference.

AyeFace

One authorisation in, two linked orders out. Each is routed to its own payment gateway, on its own rails.

Order 001 · Sale

Partner merchant $69.60

Settles through the merchant's own gateway, on the merchant's schedule and fees.

Order 002 · Donation

Your charity $0.40

Settles through your approved gateway, straight to your account, with your own settlement report.

Straight to your own account
No commission taken on donations
Each side pays its own gateway fee
The full journey

End to end, in eight steps

Phase 1 · Onboarding and approval
01

You sign up

Apply in the Merchant Portal as a registered charity or non-profit.

02

Payment gateway approved

Your own gateway account moves from required, to under review, to approved. You join the Giving directory once it is approved.

03

Merchants send requests

Merchants find you in the directory, pick their collecting stores and send a request. You accept or decline.

Phase 2 · Activation and giving
04

Stores go live

The donation prompt switches on once you accept. Suggested amounts and other conditions can be preset.

05

The prompt at checkout

Round-up is the default suggestion. Donors keep it, change it or decline.

06

One tap, two orders

The sale goes to the merchant's gateway and the donation to yours. Separate fees, separate settlements.

Phase 3 · Receipts and reporting
07

Receipts issued

Donors get a donation reference and download your official receipt in the User Portal.

08

Everyone reports

You see transactions, partners, stores and settlements. Merchants see their own stores.

Three views

A shared ecosystem, with clear boundaries

Your side · Giving report
Giving report Oct 2026
DON-2481PharmaCare · Bangsar$12.40
DON-2480Kedai Runcit Amin · Penang$0.40
  • Accept or decline partner requests, with standing conditions for every request
  • A full activity log, filterable by period
  • A settlement report, ready for finance
Merchant view · Giving overview
Giving overview Your stores
$3.2k
Raised at your stores this month
Bangsar store$1.9k
Penang store$1.3k
  • One charity partner at a time. Either side can end it any time.
  • Totals cover the merchant's own stores
  • Donations stay out of the merchant's sales and settlement
Donor view · User Portal
Your giving 2026
Bright Futures EducationRef DON-2481
Your 2026 total
$86.20
Download tax receipt
  • "Includes donation" shows right in recent activity
  • The donation is its own line, with its own reference
  • A yearly total, handy at tax-filing time
The receipt

The official receipt, issued in your name

Your letterhead

Your name, registration number, registered address and authorised signatory. AyeFace appears as the issuing channel.

Tax-deductible, properly worded

Your tax approval reference and the deduction statement, where your charity is approved for one.

Every field an auditor asks for

Receipt number, amount in figures and words, donor, date, payment method, collecting store and linked order.

Self-serve for donors

Donors download the PDF themselves, so there is no manual issuing and no reprint requests.

House rules

What happens when something goes wrong

Payment fails

No order is placed and no donation is charged. Nothing half-happens, and the customer retries.

Donation charge fails

If the sale goes through and the donation charge does not, it is retried automatically. No lost gifts and no manual chasing.

Merchant refunds the sale

The donation stays. Donations are non-refundable, refunds cap at the sale amount, and donors see this before they pay.

Rewards cover the bill

On a $0.00 order the prompt still appears, with $1.00 suggested, and just the donation is charged.

Loyalty stays honest

Merchant points are earned on the order, not the donation.

Partnership ends

Either side can end it any time. The prompt leaves every participating store at once, and totals stay in history.

Going live

Your Get Started checklist

  1. 1

    Finish the profile

    Business details and registration documents.

  2. 2

    Set up payments to receive donations (Required)

    Your own gateway account. It moves from required, to under review, to approved.

  3. 3

    Set partnership conditions

    For example, which kinds of merchants you accept.

  4. 4

    Review partner requests

    Accept or decline on the Merchant partners page.

  5. 5

    Optional extras

    A donor points rate or a points reward, with donor updates coming soon.

You appear in the Giving directory once your payment setup is approved.
What you prepare
  • Registration number and documentsAs a registered charity, non-profit company or society.
  • Registered addressPrinted on every donor receipt.
  • Payment gateway account detailsDonations settle here.
  • Tax approval reference, if donations are tax-deductiblePrinted on every donor receipt.

Ready when you are.

Tell us about your cause, and we will walk you through setup or answer anything first.