These Terms govern Your use of AyeFace services including facial recognition payment functionality, AI features, CRM tools, Virtual Terminal features, and payment processing features available under the Plan selected for each of Your stores (Free, Basic, or Pro).

Your use is subject to the inclusions and limitations of the Plan selected for each store. All Plans include access to the Merchant Portal. Certain features, including membership and loyalty, rewards, referrals, segmentation and AI functionality, require a Basic or Pro Plan at the relevant store.

Where You hold different Plans across Your stores, a feature is available to You if at least one store within the relevant access scope holds a Plan that includes it, and is applied at the stores that qualify.

You will be issued login credentials to access the Merchant Portal. The Merchant Portal is available on every Plan, including Free.

Through the Merchant Portal, You may create and manage one or more AyeFace Virtual Terminal Accounts. You are solely responsible for the accuracy of all information entered and for keeping it updated.

You must protect the confidentiality of all login credentials, use strong passwords, and employ multi-factor authentication where provided. Any use of Your account(s) will be deemed to have been made by You. Notify Us immediately of any suspected security breach.

AyeFace offers three Plans: Free, Basic, and Pro. Plan fees are calculated per Touchpoint and billed monthly. A Plan is selected per store, so You may hold Free, Basic and Pro across different stores at the same time.

Free includes payment acceptance, Merchant Portal access, store, device and staff management, refunds, the sales dashboard, transaction and sales reporting, and national subsidy discounts. Basic adds membership and loyalty, rewards, referrals, segmentation and marketing reporting. Pro adds AI functionality and self-ordering.

Trial users: We will notify You at least fourteen (14) days prior to trial expiry. Unless cancelled before expiry, Your account automatically converts to the monthly subscription plan, and applicable charges will be applied to the payment method provided.

Post-trial, if You do not continue with a paid subscription, You may request an export of Customer Personal Data and Confidential Business Data within thirty (30) days of trial expiry. After this period, such data will be securely deleted or anonymised.

You may change the Plan for any store at any time through the Merchant Portal. No notice period applies and no request by email is required.

Plan fees are billed in advance. Invoices are issued and charged on the 1st of each month for the month ahead.

An upgrade takes effect once confirmed. You are not charged at that time. Your next invoice will include the prorated amount for the remaining days of the month in which the change occurred, together with the full charge for the following month.

A downgrade of a Plan takes effect once confirmed. Any prorated difference is recorded as a credit and offset against future charges.

Where You reduce the number of Touchpoints after the full monthly amount has been billed, access to the affected Touchpoints remains available until the end of the current billing month. No refund or further proration applies for that month.

On a downgrade, features not included in the new Plan become read-only. Configuration associated with those features, including campaigns, membership tiers and rules, is retained and is restored if that store is subsequently upgraded. Configuration is not deleted as a result of a downgrade.

Proration applies only to the billing month in which a change occurs. From the following month onward, charges are billed in full and in advance on the 1st.

Loyalty Seats and AI Passes are charged per seat or pass and billed monthly, independently of the number of Touchpoints. Your Plan determines which features exist; an Add-On determines which of Your personnel may use them.

Add-Ons may be added or removed at any time through the Merchant Portal. An Add-On added during a billing month takes effect once confirmed and is charged on a pro-rata basis for the remaining days of that month, on Your next invoice.

Where an Add-On is removed after the full monthly amount has been billed, the associated access remains available until the end of the current billing month. No refund or further proration applies for that month. Removing an Add-On does not close the user account.

Each AI Pass contributes AI credits to a single pool available to Your business. Where the pool is exhausted, the associated features remain available and usage is suspended until the pool is topped up.

AyeFace is a software-based service. We do not manufacture, sell, lease, or supply any hardware. Devices procured through Our authorised hardware partners are governed solely by Your agreement with that hardware provider. We disclaim any warranties relating to the Device.

You are responsible for ensuring the Device meets minimum technical and connectivity requirements. We are not liable for service disruptions from Device-related issues including hardware faults, software conflicts, or power/internet interruptions.

One ordering POS integration is included for Your business once any store holds a Basic or Pro Plan, not one per store or per Touchpoint. You have thirty (30) days to complete the included integration, counted from the date on which You provide complete vendor credentials.

No charge applies to connecting an additional store to an ordering POS You already use, or to repairing an integration affected by a change made by Your POS vendor. Migrating to a different ordering POS vendor constitutes a new integration and is chargeable.

Certain features, including self-ordering and the AI Sales Agent, require an ordering POS that is both connected and synced. You are responsible for confirming that Your ordering POS is supported before selecting a Plan that depends on it.

The AyeFace service includes AI functionality designed to enhance Customer engagement and provide data-driven insights. You acknowledge that AI outputs are probabilistic and intended to support, not replace, human judgment. You are solely responsible for evaluating AI-generated recommendations before acting upon them.

AI features process data in accordance with Our Privacy Policy. We reserve the right to improve, modify, or update AI features at Our discretion, including changes to models or training data, without prior notice.

In addition to Plan and Add-On fees, the following are charged by use: outreach messages sent by SMS, email, WhatsApp or push; AI credits; and items purchased through the Marketplace.

Applicable rates are displayed in the Merchant Portal before each charge is incurred, and appear on Your monthly invoice. Marketplace items are purchased individually and are never granted by a Plan.

Subscription fees are billed monthly in advance. An annual commitment sets a lower monthly rate for a twelve-month term and is billed monthly within that term. All prices are exclusive of applicable taxes. In the event of non-payment: We may suspend or terminate access; interest accrues at 10% per annum from the due date; and We reserve the right to recover collection costs including legal fees.

We will provide at least thirty (30) days' advance notice of any price adjustments. Your subscription renews automatically unless cancelled. All payments are non-refundable except where required by applicable law.

Invoices are issued on the 1st of each month and charged automatically to the payment method on file. Where a charge fails, We retry daily with a reminder and provide a payment link. Changes to Plans, Touchpoints and Add-Ons appear on Your invoice as activity changes.

All merchants will be provided with a settlement account through the mutually appointed merchant acquirer. All transaction settlements, timing, reconciliation, disbursement, chargebacks, and related fees are subject solely to the terms of the appointed merchant acquirer. We are not a party to settlement arrangements and are not responsible for any settlement-related issues.

Your subscription renews automatically at the end of each term, monthly or annual. Nothing lapses on its own, so ending Your relationship with AyeFace is always something You ask for.

Three separate actions. Downgrading a store's Plan and closing a store are both self-service in the Merchant Portal, and neither closes Your merchant account. Closing the merchant account is a request You raise in the Merchant Portal, which We then complete.

Monthly commitment. You may stop renewal at any time, taking effect from the next billing cycle. The current cycle is payable in full and is not refunded or prorated.

Annual commitment. An annual commitment provides a lower monthly rate in exchange for the term. You may raise a termination request at any point, but You remain liable for the remaining months of the term. The request takes effect at the end of the term, or You may settle the outstanding balance and close immediately.

Outstanding invoices. No merchant account is closed until every outstanding invoice has been paid.

Loyalty balances on closure. Where You operate a loyalty programme, closing Your account ends Your customers' point balances and vouchers with that programme. Before anything is switched off, the closure flow shows You what remains outstanding and offers to notify the affected customers.

We may suspend, restrict, or terminate access if: You materially breach these Terms; You fail to pay outstanding fees after notice; required by law or regulatory request; or Your use poses a security risk. Termination does not release either party from obligations incurred prior to the effective date.

To close Your merchant account, raise the request from the Merchant Portal. Plan changes, store closures and Add-On changes are self-service and require no notice. For help with any of these, contact merchants@aye-ai.org.

To the maximum extent permitted by law, We shall not be liable for: losses from Your use of AyeFace services; AI-generated outputs or recommendations; inaccuracies in analytics; Device issues; or actions of hardware vendors or third-party partners.

You agree to indemnify Us against claims arising from Your breach of these Terms, misuse of AyeFace, Customer or third-party claims relating to Your business operations, negligent or unlawful acts by You or Your employees, or breach of data protection laws.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We process all data in accordance with the Malaysian PDPA, Singapore PDPA, GDPR, and Our Privacy Policy.

For Customer Personal Data collected through the AyeFace User Portal, We act as data controller. For data generated through Your store interactions, You act as data controller. Each party shall comply with its respective obligations under applicable data protection laws.

Any AI model training or performance insights are based solely on anonymised and aggregated AyeFace User data. Merchant Data is not used for these purposes.

If a personal data breach occurs affecting Customer Personal Data, We will notify You without undue delay and provide reasonable assistance for Your legal compliance obligations.

Data Transmission for Third-Party Gateways and KYB: To provision Your access to underlying payment processing infrastructure, payment rails, and regional e-wallets, You hereby grant Us explicit authorization to securely transmit Your corporate registration details, business licenses, director identification data, and any other compliance documents collected during registration to Our integrated third-party payment gateways, merchant acquirers, and local compliance partners. You acknowledge that access to live payment rails is conditional upon these partners clearing Your business through their respective Know Your Business (KYB) and Anti-Money Laundering (AML) verification frameworks.

Amendments: at least thirty (30) days' prior notice, except where immediate changes are required by law or security. Notice via email, Merchant Portal, or Our website. Continued use constitutes acceptance.

Governing Law: Laws of Singapore. Exclusive jurisdiction of Singapore courts.

International Data Transfers: EU Standard Contractual Clauses apply automatically for cross-border transfers subject to EU/UK regulations. See: commission.europa.eu/standard-contractual-clauses

Data Retention: Data retained only as long as necessary for service delivery, compliance, and legal obligations. Securely deleted or anonymised upon termination after a reasonable retention period.

Merchant contact: merchants@aye-ai.org