These Terms govern Your use of AyeFace services including facial recognition payment functionality, AI features, CRM tools, Virtual Terminal features, and payment processing features available under your selected Subscription Tier (Free, Growth, or Enterprise).

Your use is subject to the limitations and inclusions of the plan selected. Access to certain features, such as the Merchant Portal and advanced CRM analytics, is available only to Growth and Enterprise tier subscribers. Free plan users have access to core biometric payment functionality only.

If subscribed to a Growth or Enterprise plan, You will be issued login credentials to access the Merchant Portal. The Merchant Portal is not available to Free plan merchants.

Through the Merchant Portal, You may create and manage one or more AyeFace Virtual Terminal Accounts. You are solely responsible for the accuracy of all information entered and for keeping it updated.

You must protect the confidentiality of all login credentials, use strong passwords, and employ multi-factor authentication where provided. Any use of Your account(s) will be deemed to have been made by You. Notify Us immediately of any suspected security breach.

AyeFace offers three subscription tiers: Free, Growth, and Enterprise. The Free plan allows limited access to the Virtual Terminal only. Growth and Enterprise plans include full Merchant Portal access, CRM tools, AI agents, and analytics.

Trial users: We will notify You at least fourteen (14) days prior to trial expiry. Unless cancelled before expiry, Your account automatically converts to the monthly subscription plan, and applicable charges will be applied to the payment method provided.

Post-trial, if You do not continue with a paid subscription, You may request an export of Customer Personal Data and Confidential Business Data within thirty (30) days of trial expiry. After this period, such data will be securely deleted or anonymised.

AyeFace is a software-based service. We do not manufacture, sell, lease, or supply any hardware. Devices procured through Our authorised hardware partners are governed solely by Your agreement with that hardware provider. We disclaim any warranties relating to the Device.

You are responsible for ensuring the Device meets minimum technical and connectivity requirements. We are not liable for service disruptions from Device-related issues including hardware faults, software conflicts, or power/internet interruptions.

The AyeFace service includes AI functionality designed to enhance Customer engagement and provide data-driven insights. You acknowledge that AI outputs are probabilistic and intended to support, not replace, human judgment. You are solely responsible for evaluating AI-generated recommendations before acting upon them.

AI features process data in accordance with Our Privacy Policy. We reserve the right to improve, modify, or update AI features at Our discretion, including changes to models or training data, without prior notice.

Subscription fees are billed automatically based on Your selected billing cycle (monthly or annual). All prices are exclusive of applicable taxes. In the event of non-payment: We may suspend or terminate access; interest accrues at 10% per annum from the due date; and We reserve the right to recover collection costs including legal fees.

We will provide at least thirty (30) days' advance notice of any price adjustments. Your subscription renews automatically unless cancelled. All payments are non-refundable except where required by applicable law.

All merchants will be provided with a settlement account through the mutually appointed merchant acquirer. All transaction settlements, timing, reconciliation, disbursement, chargebacks, and related fees are subject solely to the terms of the appointed merchant acquirer. We are not a party to settlement arrangements and are not responsible for any settlement-related issues.

You may cancel Your subscription at any time. Monthly plan cancellations retain access until end of current paid month (no refunds). Annual plan cancellations retain access until end of paid annual period (no refunds for unused months).

We may suspend, restrict, or terminate access if: You materially breach these Terms; You fail to pay outstanding fees after notice; required by law or regulatory request; or Your use poses a security risk. Termination does not release either party from obligations incurred prior to the effective date.

For cancellation or plan changes, contact: merchants@aye-ai.org with at least fourteen (14) working days' advance notice.

To the maximum extent permitted by law, We shall not be liable for: losses from Your use of AyeFace services; AI-generated outputs or recommendations; inaccuracies in analytics; Device issues; or actions of hardware vendors or third-party partners.

You agree to indemnify Us against claims arising from Your breach of these Terms, misuse of AyeFace, Customer or third-party claims relating to Your business operations, negligent or unlawful acts by You or Your employees, or breach of data protection laws.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We process all data in accordance with the Malaysian PDPA, Singapore PDPA, GDPR, and Our Privacy Policy.

For Customer Personal Data collected through the AyeFace User Portal, We act as data controller. For data generated through Your store interactions, You act as data controller. Each party shall comply with its respective obligations under applicable data protection laws.

Any AI model training or performance insights are based solely on anonymised and aggregated AyeFace User data. Merchant Data is not used for these purposes.

If a personal data breach occurs affecting Customer Personal Data, We will notify You without undue delay and provide reasonable assistance for Your legal compliance obligations.

Data Transmission for Third-Party Gateways and KYB: To provision Your access to underlying payment processing infrastructure, payment rails, and regional e-wallets, You hereby grant Us explicit authorization to securely transmit Your corporate registration details, business licenses, director identification data, and any other compliance documents collected during registration to Our integrated third-party payment gateways, merchant acquirers, and local compliance partners. You acknowledge that access to live payment rails is conditional upon these partners clearing Your business through their respective Know Your Business (KYB) and Anti-Money Laundering (AML) verification frameworks.

Amendments: at least thirty (30) days' prior notice, except where immediate changes are required by law or security. Notice via email, Merchant Portal, or Our website. Continued use constitutes acceptance.

Governing Law: Laws of Malaysia. Exclusive jurisdiction of Malaysian courts.

International Data Transfers: EU Standard Contractual Clauses apply automatically for cross-border transfers subject to EU/UK regulations. See: commission.europa.eu/standard-contractual-clauses

Data Retention: Data retained only as long as necessary for service delivery, compliance, and legal obligations. Securely deleted or anonymised upon termination after a reasonable retention period.

Merchant contact: merchants@aye-ai.org