AyeFace is a universal AI-powered checkout and loyalty platform. Merchants accept every payment method and automate loyalty through facial verification, so customers who choose to enrol get everything they have earned applied automatically, with no card, app or code. No photo is stored or shared.

AyeFace is built for global deployment and is live today across Asia Pacific, with merchants and payment rails supported in multiple markets. Talk to us about your market and we will confirm coverage and local acquiring options.

No. AyeFace runs on any device with a camera: tablets, phones, existing POS terminals or self-checkout kiosks. There is no proprietary hardware to buy.

Customers do not need an app. You register and manage everything through the AyeFace User Portal at user.ayeface.com, on any device. The checkout app runs on the merchant's device: customers either complete checkout there, or scan a QR shown on that device to finish on their own phone.

Debit and credit cards including Visa, Mastercard, UnionPay, Amex and JCB; wallets including Apple Pay, Google Pay, GrabPay, ShopeePay, Touch 'n Go, GCash, TrueMoney, Maya, Alipay+ and WeChat Pay; and national QR schemes such as DuitNow and QRPh. Coverage varies by market.

During registration you provide your mobile number, link a preferred payment method, and give consent for facial verification. After that you can pay with your face anywhere AyeFace is accepted.

Register through the AyeFace User Portal at user.ayeface.com. If you need help, our community and support channel is on Telegram at t.me/paywithayeface.

No. AyeFace is completely free for customers. There is no subscription, no transaction fee and no app to buy.

Yes. You can link multiple payment methods and choose your preferred one at the time of payment.

Manage your payment methods at any time in the AyeFace User Portal at user.ayeface.com.

Log in to the AyeFace User Portal to view all of your transactions.

Refunds are managed by the merchant. Contact them with your transaction ID, which you will find in your User Portal. Once the merchant approves it, the refund is processed through AyeFace.

Refunds return to the original card or wallet used for payment, as long as it is still active.

You can enable Scan and Pay without a PIN and set your own threshold in the User Portal. Any transaction above that threshold asks for a PIN as an extra check.

Update your mobile number and other profile details in the AyeFace User Portal. Sensitive changes may require a short verification step for your security.

Yes, as long as you have a valid debit or credit card, or a wallet that AyeFace accepts.

Always. Facial recognition is opt-in. You can pay by card, QR or wallet at any AyeFace terminal, and you can request deletion of your biometric data from the User Portal or by contacting support.

Three plans: Free, Basic and Pro. Free covers payment acceptance, automatic loyalty profile creation and automatic points collection for selected programmes. Basic adds tools to build and manage loyalty, membership and rewards, automatic reward application at payment, an all-channels outreach assistant with segmentation, and reporting for reconciliation and performance. Pro adds an AI sales agent for upsell recommendations, an AI data agent that generates analytics from prompts, advanced outreach with automated scheduling, and self-ordering (requires POS integration). See the Pricing page for current rates and billing options.

Sign up in the AyeFace Merchant Portal, or go through an AyeFace account manager if you are already speaking to one. Both routes submit the same onboarding application.

Approval takes 0 to 3 working days from the moment your onboarding application is submitted, whether you submitted it yourself or your account manager did. We email you directly with the outcome. If you have not heard within 3 working days, contact merchants@aye-ai.org.

We email you directly once your application is approved. That email carries your login credentials for the AyeFace Checkout app and your access to the Merchant Portal.

Once onboarding and account creation are complete, download AyeFace Checkout from the App Store or Google Play onto a device you already own, then sign in. The app is ready to use straight away and automatically reflects the rules you set in the Merchant Portal. Follow Get Started in the Merchant Portal once your account is approved.

A touchpoint is one checkout point, running the AyeFace Checkout app on a merchant device. Each touchpoint is licensed individually under your plan and has its own credentials, which can be signed in on one device at a time.

Reset that touchpoint's credentials in the Merchant Portal, then sign in on the new device. Credentials work on one device at a time, so the previous session signs out. Your plan, rules and customer data are unaffected.

Yes. Subscription fees are charged per touchpoint, while MDR is based on transaction volume. All touchpoints within one store must be on the same plan, but different stores under the same merchant account can be on different plans.

You manage subscription and billing from the Billing page in the Merchant Portal, on every plan. All plans are invoiced on the 1st of each month based on your billing cycle, covering your plan, any add-ons and usage-based outreach fees. Invoices include a payment link and list accepted payment methods.

Plan changes are self-service in the Merchant Portal, with no notice period. An upgrade or addition takes effect once you confirm it and is prorated by the day on your next invoice. A downgrade also takes effect on confirmation, with the prorated difference returned as a credit. Removing a touchpoint or an add-on keeps access to the end of the month you have already paid for, with no refund for that month. Closing a store is also self-service and does not close your account. To close your merchant account, raise the request from the Merchant Portal and we complete it. On a monthly commitment you can stop renewal at any time, effective from the next cycle. On an annual commitment you remain liable for the remaining months of the term: the request takes effect at the end of the term, or you can settle the balance and close immediately. No account closes until every outstanding invoice is paid, and if you run loyalty we show you what your customers still hold and offer to notify them before anything is switched off.

Yes. AyeFace can run independently, alongside your current setup, or integrated with supported POS systems and acquirers. Share your provider details and we will confirm compatibility, and introduce you to recommended partners if that helps.

The Merchant Discount Rate varies by payment method and depends on your selected acquirer. Your applicable rates are set out in Appendix A of the Merchant Agreement.

Settlement is generally on a T+2 basis. If the settlement date falls on a non-business day it moves to the next business day. Timing can vary with transaction volume and any arrangements agreed during onboarding.

Log in to the AyeFace Merchant Portal to edit and update your store details.

Update them in the Merchant Portal, or through your merchant acquirer. Both routes verify the change before it takes effect. Never send bank details by email.

Cancelling and reactivating are both self-service in the Merchant Portal.

We do not retain raw images of your face for routine use. Your scan is converted into an encrypted, pseudonymised template stored with tamper-resistance measures. Data is safeguarded in Google Cloud Security Command Center with continuous security monitoring. Full detail in our Privacy Policy.

Our facial recognition is certified to ISO 30107-3, the international standard for biometric anti-spoofing and liveness detection, and the benchmark adopted by financial institutions and regulators worldwide. Full detail on our Security & Compliance page.

The system includes liveness detection and anti-spoofing controls that block masks, photos, videos and remote camera feeds. Payment only proceeds when your live presence is verified.

If AyeFace detects two closely similar faces, it asks for two-factor verification before allowing payment, and may request additional identity training to improve accuracy.

AyeFace is a bridge between your face and your chosen payment method. We do not access or store your bank login details or full card numbers; we use secure tokens or encrypted references issued by your financial institution. Your financial data stays in the custody of your bank, card issuer or wallet provider.

No. The camera opens only when a customer taps to scan at checkout, and closes the moment the scan completes. It is never on at any other time and nothing is captured in the background, so a person who has not enrolled is never enrolled by walking past. There is also no library of faces to search: the raw image is never stored, only an encrypted, one-way template that cannot be turned back into a face. Consent is the lawful basis for all biometric processing and can be withdrawn at any time, and every terminal still takes cards, QR and wallets for anyone who would rather not scan.

No. We do not sell personal data to third parties for their own marketing purposes. Biometric templates are used to verify identity at checkout and nothing else, and individual merchants never see each other's customer data. Full detail in our Privacy Policy.

Raw facial images are never stored. AyeFace keeps a tokenised mathematical template, encrypted with AES-256 at rest and TLS 1.3 in transit, so there is no photo library that could be exposed. Full detail on our Security & Compliance page.

Cross-merchant features such as pooled loyalty and personalised deals are separately opt-in. You can switch off cross-merchant personalisation at any time and still use checkout. Individual merchants never see each other's customer data, and you can delete your data, including behavioural history, from the User Portal.

Withdraw consent at any time in the AyeFace User Portal or by contacting support. Biometric templates are deleted within 30 days of consent withdrawal or account closure. Retention periods are set out in our Privacy Policy.

Yes. AyeFace complies with GDPR (EU), PDPA (Malaysia and Singapore), DPA (Philippines), PDPA (Thailand), PDPD (Vietnam), UU PDP (Indonesia) and PDPA (Sri Lanka), with data residency options by region. Full detail on our Security & Compliance page.