AyeFace is a universal AI-powered checkout and loyalty platform. Merchants accept every payment method and automate loyalty through facial verification, so customers who choose to enrol get everything they have earned applied automatically, with no card, app or code. No photo is stored or shared.

AyeFace is built for global deployment and is live today across Asia Pacific, with merchants and payment rails supported in multiple markets. Talk to us about your market and we will confirm coverage and local acquiring options.

No. AyeFace runs on any device with a camera: tablets, phones, existing POS terminals or self-checkout kiosks. There is no proprietary hardware to buy.

Customers do not need an app. You register and manage everything through the AyeFace User Portal at user.ayeface.com, on any device. The checkout app runs on the merchant's device: customers either complete checkout there, or scan a QR shown on that device to finish on their own phone.

Debit and credit cards including Visa, Mastercard, UnionPay, Amex and JCB; wallets including Apple Pay, Google Pay, GrabPay, ShopeePay, Touch 'n Go, GCash, TrueMoney, Maya, Alipay+ and WeChat Pay; and national QR schemes such as DuitNow and QRPh. Coverage varies by market.

During registration you provide your mobile number, link a preferred payment method, and give consent for facial verification. After that you can pay with your face anywhere AyeFace is accepted.

Register through the AyeFace User Portal at user.ayeface.com. If you need help, our community and support channel is on Telegram at t.me/paywithayeface.

No. AyeFace is completely free for customers. There is no subscription, no transaction fee and no app to buy.

Yes. You can link multiple payment methods and choose your preferred one at the time of payment.

Manage your payment methods at any time in the AyeFace User Portal at user.ayeface.com.

Log in to the AyeFace User Portal to view all of your transactions.

Refunds are managed by the merchant. Contact them with your transaction ID, which you will find in your User Portal. Once the merchant approves it, the refund is processed through AyeFace.

Refunds return to the original card or wallet used for payment, as long as it is still active.

You can enable Scan and Pay without a PIN and set your own threshold in the User Portal. Any transaction above that threshold asks for a PIN as an extra check.

Update your mobile number and other profile details in the AyeFace User Portal. Sensitive changes may require a short verification step for your security.

Yes, as long as you have a valid debit or credit card, or a wallet that AyeFace accepts.

Always. Facial recognition is opt-in. You can pay by card, QR or wallet at any AyeFace terminal, and you can request deletion of your biometric data from the User Portal or by contacting support.

Three plans: Free, Basic and Pro. Free covers payment acceptance, automatic loyalty profile creation and automatic points collection for selected programmes. Basic adds tools to build and manage loyalty, membership and rewards, automatic reward application at payment, an all-channels outreach assistant with segmentation, and reporting for reconciliation and performance. Pro adds an AI sales agent for upsell recommendations, an AI data agent that generates analytics from prompts, advanced outreach with automated scheduling, and self-ordering (requires POS integration). See the Pricing page for current rates and billing options.

Fill out the AyeFace Merchant Interest Form to register your interest. Our team will then contact you by email to set up your AyeFace account.

Your application is processed by the selected merchant acquirer and by Aye as soon as you complete signup. Most applications are approved within 3 to 7 working days; some take longer depending on the acquirer's requirements. If you have not heard from us within 7 working days, contact merchants@aye-ai.org.

You will receive a confirmation email from the selected merchant acquirer once your application is approved.

Once onboarding and account creation are complete, our team installs AyeFace at your chosen stores at an agreed date and time. Installation usually takes less than 30 minutes.

A touchpoint is each device running the AyeFace Virtual Terminal in your store, where customers interact for payment and loyalty. Each touchpoint is licensed individually under your plan and has its own AyeFace credentials, which can be signed in on one device at a time.

Yes. Subscription fees are charged per touchpoint, while MDR is based on transaction volume. All touchpoints within one store must be on the same plan, but different stores under the same merchant account can be on different plans.

On Basic or Pro you manage subscription and billing from the Billing page in the Merchant Portal. All plans are invoiced on the 1st of each month based on your billing cycle, covering your plan, any add-ons and usage-based outreach fees. Invoices include a payment link and list accepted payment methods.

Add-ons such as Loyalty Seats and AI Passes can be added, changed or removed at any time in the Merchant Portal, taking effect at the end of your current billing cycle. Plan changes, including upgrades, downgrades and adding or removing stores or touchpoints, go through our Business Development team at merchants@aye-ai.org. To cancel a Free plan or upgrade, give at least 14 working days' written notice by email. To close a merchant account entirely, contact merchants@aye-ai.org.

Yes. AyeFace can run independently, alongside your current setup, or integrated with supported POS systems and acquirers. Share your provider details and we will confirm compatibility, and introduce you to recommended partners if that helps.

The Merchant Discount Rate varies by payment method and depends on your selected acquirer. Your applicable rates are set out in Appendix A of the Merchant Agreement.

Settlement is generally on a T+2 basis. If the settlement date falls on a non-business day it moves to the next business day. Timing can vary with transaction volume and any arrangements agreed during onboarding.

Log in to the AyeFace Merchant Portal to edit and update your store details.

Email your new bank details to merchants@aye-ai.org. Our team will contact you to verify before making the change.

If you previously cancelled and want to reactivate, email merchants@aye-ai.org. Our team will contact you within 3 working days to arrange it.

We do not retain raw images of your face for routine use. Your scan is converted into an encrypted, pseudonymised template stored with tamper-resistance measures. Data is safeguarded in Google Cloud Security Command Center with continuous security monitoring. Full detail in our Privacy Policy.

Our facial recognition is certified to ISO 30107-3, the international standard for biometric anti-spoofing and liveness detection, and the benchmark adopted by financial institutions and regulators worldwide. Full detail on our Security & Compliance page.

The system includes liveness detection and anti-spoofing controls that block masks, photos, videos and remote camera feeds. Payment only proceeds when your live presence is verified.

If AyeFace detects two closely similar faces, it asks for two-factor verification before allowing payment, and may request additional identity training to improve accuracy.

AyeFace is a bridge between your face and your chosen payment method. We do not access or store your bank login details or full card numbers; we use secure tokens or encrypted references issued by your financial institution. Your financial data stays in the custody of your bank, card issuer or wallet provider.

No. AyeFace only works when someone chooses to enrol and chooses to scan at a checkout. Consent is the legal basis for all biometric processing and can be withdrawn at any time. People who have not opted in are never enrolled, and nothing is scanned passively.

No. We do not sell personal data to third parties for their own marketing purposes. Biometric templates are used to verify identity at checkout and nothing else, and individual merchants never see each other's customer data. Full detail in our Privacy Policy.

Raw facial images are never stored. AyeFace keeps a tokenised mathematical template, encrypted with AES-256 at rest and TLS 1.2 or higher in transit, so there is no photo library that could be exposed. Full detail on our Security & Compliance page.

Cross-merchant features such as pooled loyalty and personalised deals are separately opt-in. You can switch off cross-merchant personalisation at any time and still use checkout. Individual merchants never see each other's customer data, and you can delete your data, including behavioural history, from the User Portal.

Withdraw consent at any time in the AyeFace User Portal or by contacting support. Biometric templates are deleted within 30 days of consent withdrawal or account closure. Retention periods are set out in our Privacy Policy.

Yes. AyeFace complies with GDPR (EU), PDPA (Malaysia and Singapore), DPA (Philippines), PDPA (Thailand), PDPD (Vietnam), UU PDP (Indonesia) and PDPA (Sri Lanka), with data residency options by region. Full detail on our Security & Compliance page.